*This event will not be recorded*
Join Eileen’s 2 Part Workshop: "Write Effective Emails While Dealing with Difficult People"
Eileen Pease has dedicated her career to mastering and teaching workplace communication. She authors and updates Dynamic Learning Inc.'s manuals, writes a monthly brain-at-work newsletter, and published Get More Power from Your Brain (2016, updated 2019).
With 30 years of experience, Eileen specializes in brain-based strategies for communication and interpersonal skills. She’s taught courses like Writing Effective Policies, Business Writing, Proposal Strategies, and Email Etiquette. She even shared her expertise as a Communication and Presentation Skills instructor in Dalhousie University's MBA program.
Eileen holds a B.A. (Psychology), B.Ed. from Dalhousie University, and a Master’s in Education from Mount Saint Vincent University.
In 2015, Eileen earned the prestigious Certified Speaking Professional (CSP) designation—an honor held by less than 12% of 5,000+ Global Speakers Federation members.
The greatest challenge to communicating well is the fact that your mind works several times faster than a speaker speaks. You need a technique to quiet your tendency to listen to your own thoughts, to your desire to question and/or to offer advice, rather than truly concentrating on understanding the issue from the speaker’s point of view.
Write Effective E-mails, while Dealing with Difficult People
- Organize your thinking, so that your writing is clear and concise.
- Analyze your audience to meet their needs
- Use openings that grab and hold your readers’ attention.
- Shorten and simplify documents using six key editing techniques.
- Ensure you get the response you want from every email.
- Have a polite and firm close
Dealing with Difficult People
- Recognize underlying causes of conflict.
- Listen fully to understand from the speakers’ point of view, while you stay in control.
- Ask questions which will uncover possible solutions.
- Identify shared interests and differing interests.
- Problem-solve using time tested strategies.
This workshop will provide excellent tips and techniques for those who need to elicit accurate information from others, particularly clients.
